Is your main concern IT services or the governance of IT?
ISO/IEC 20000 focuses on service management. ISO/IEC 38500 addresses IT governance and accountability.
IT service & governance · PECB Authorized Partner
Reliable IT services. Clear decisions.
Would you like to understand IT operations, assess service quality or guide IT decisions responsibly? This overview separates the responsibilities and helps you choose an appropriate learning path.
1Choose your subject
2Compare learning paths
3Course details and booking
Three questions to guide your choice
Do you need to build understanding, manage or audit?
A shared foundation, a management responsibility and an audit perspective involve different learning goals.
Which decision should become easier after the course?
A concrete situation, such as service quality, responsibilities or an audit assignment, makes your choice more focused.
Start with your goal. Then choose your course.
Which learning path fits your role?
Understand IT services and assess their quality
- Who is it for?
- You work in IT operations, a service desk, service management or auditing.
- What you can work towards
- View reliable IT services as a connected management system and choose between foundational knowledge and an audit perspective.
- Subject focus
- ISO/IEC 20000: service management systems, service quality and evidence-based assessment.
Relevant courses and next steps
Align IT decisions and accountability
- Who is it for?
- You shape IT governance, coordinate responsibilities or support management decisions about IT.
- What you can work towards
- Connect the governance of IT with organisational goals and clear accountability.
- Subject focus
- ISO/IEC 38500: responsible IT governance from a management perspective.
Relevant courses and next steps
See the individual course page for prices, dates, prerequisites and completion requirements.
Questions about choosing your course
How does service management differ from IT governance?
Service management considers how services are organised and delivered reliably. IT governance concerns the direction, accountability and oversight of IT. Both perspectives can complement each other within an organisation.
Which route fits service desk or IT operations roles?
ISO/IEC 20000 is a useful starting point when you want to understand processes and service quality together. Consider ISO/IEC 38500 when your responsibilities centre on broader decisions and accountability.
Should I choose Foundation or Lead Auditor?
Foundation builds understanding of a service management system. Lead Auditor focuses on auditing it. The key question is whether you need orientation or will take on audit responsibilities.
Which course supports collaboration between management and IT?
ISO/IEC 38500 addresses IT governance, making it relevant to accountability and oversight. The appropriate level depends on your role and existing knowledge.
Are these courses an ITIL certification?
No. The listed offers are PECB courses in ISO/IEC 20000 or ISO/IEC 38500. If you specifically need an ITIL qualification, consider that goal separately. Tell us about any existing ITIL experience during your consultation.
How should we plan training for different roles?
Start with responsibilities: who needs a shared understanding, who manages processes, and who assesses them? This helps you choose appropriate paths rather than automatically assigning the same course to everyone.
Not sure which path fits?
Tell us about your responsibilities, experience and learning goal. We will help you choose a suitable learning path.
Solo self-employed in Germany: discuss potential KOMPASS support with an official advisory centre before booking. You are welcome to arrange a consultation with us.