Who is this programme for?
Prospective and practising quality management representatives, process owners and employees with coordinating quality responsibilities.
Curriculum & Assessment Programme
Quality Management Representative – Curriculum and Assessment Programme
Coordinate the development of a quality management system: turn requirements into clear processes, meaningful measures and traceable improvement decisions.
Audience and entry requirements
What are the entry requirements?
A basic understanding of processes, nonconformities and continual improvement. This may be demonstrated through a relevant qualification, work experience or a documented entry discussion using a short process task. No particular provider certificate is mandatory.
Scope and learning format
40 teaching units of 45 minutes = 30 clock hours, including 135 minutes of final assessment. Teaching and supervised practice: 37 units. Scheduling is confirmed before booking.
Live online through alfaview or in person, with learning materials and assessment information in the Odoo portal. One teaching unit (UE) is 45 minutes; breaks are excluded. The timetable, teaching and assessment languages and any individual oral assessment slots are confirmed before the course begins.
Which competencies will you demonstrate?
- Design a QMS concept with roles and process relationships.
- Produce a controlled process description with responsibilities and evidence.
- Select suitable metrics and explain their limitations.
- Convert feedback and nonconformities into a prioritised improvement plan.
- Prepare a structured QMS status report for management review.
The curriculum
QMS role and structure
The QMB role, leadership responsibilities, context, interested parties, scope and relationships between processes.
Scope / allocation
6 teaching units
Evidence and output
A role and interface map.
Processes and document control
Process landscape, agreed procedures, approvals, versions, records and practical evidence management.
Scope / allocation
7 teaching units
Evidence and output
A controlled process description.
Risks, objectives and measures
Translate risks and opportunities into process decisions; develop measurable quality objectives and useful indicators.
Scope / allocation
6 teaching units
Evidence and output
An objectives and measures sheet with limitations.
Operational control and interfaces
Consider customer requirements, resources, competence, external providers and handovers across processes.
Scope / allocation
6 teaching units
Evidence and output
An interface analysis with responsibilities.
Evaluation and improvement
Convert feedback, internal audit results, nonconformities and actions into a prioritised improvement plan.
Scope / allocation
6 teaching units
Evidence and output
An improvement plan with effectiveness evidence.
Management review and transfer
Prepare QMS status for management, justify options and integrate the case dossier.
Scope / allocation
6 teaching units
Evidence and output
A decision-focused management review briefing.
Final assessment
Knowledge questions, a QMS case dossier and an individual professional discussion.
Scope / allocation
3 teaching units
Evidence and output
A scored dossier and justified decisions.
How your work is assessed
Weighting: 30 %
QMS knowledge and application
20 selected-response and short-answer tasks on roles, processes, document control, measures and improvement.
45 minutes
- Correct mapping of requirements
- Understanding of roles and interfaces
- Appropriate evaluation and improvement logic
Weighting: 50 %
QMS case dossier
Produce a process description, indicator sheet and prioritised action plan from a bounded case.
75 minutes
- Consistent processes and responsibilities
- Link between requirements and evidence
- Meaningful indicators
- Prioritisation and effectiveness checks
Weighting: 20 %
Professional discussion
Explain the dossier and answer questions about alternatives and limitations.
15 minutes
- Traceable technical reasoning
- Reflection on risks and limitations
- Clear communication
Pass requirements
A pass requires at least 70 of 100 weighted overall points and at least 60 of 100 points in every mandatory assessment component. In the practical component, the critical criterion “link between requirements and evidence” must achieve at least 2 of 4 rubric points. These thresholds are Academy policy; ISO/IEC 17024 does not prescribe these scores.
Practical performance is scored against each published criterion from 0 to 4: 0 = absent or unusable; 1 = substantial technical gaps; 2 = usable work with identifiable gaps; 3 = traceable and technically sound; 4 = complete, precise and critically justified. Criteria within a component are weighted equally unless a different published allocation is stated in the task. Component scores are converted to a percentage.
Link between requirements and evidence
Permitted resources and AI
Permitted aids are the standard edition named in the assessment plan, personal course notes, the supplied case materials and a basic calculator. Communication with third parties, generative AI, automated answer services and unapproved internet research are not permitted during assessed components. Word processing is permitted for case dossiers; accessibility aids are agreed beforehand.
Identity and independent work
Before assessment, identity is checked against an official photo ID. For live online assessment, access, supervision, permitted aids and technical contingency arrangements are explained beforehand. This does not automatically require retaining an ID copy or recording the assessment.
The common assessment rules also cover retakes, reasonable adjustments, appeals, confidentiality and certificate authorisation.
Assessment and Certificate RulesWhat your certificate demonstrates
Academy course certificate: Quality Management Representative — Building and Managing the QMS with passed assessment
- Scope of the credential
- The certificate records the competencies specified in the programme and demonstrated through documented assessment, the assessment date, scope and programme version. Attendance alone is insufficient for an assessment certificate.
- How to interpret the qualification
- An Academy course certificate with assessment. It is not a PECB, TÜV, DEKRA or CQI/IRCA qualification and is not evidence of accredited personnel certification. No accreditation or full conformity of the Academy with ISO/IEC 17024 is claimed.
- Assessment date and currency
- Under Academy policy, this certificate is valid for a maximum of three years from its date of issue. It is issued only after all programme and assessment requirements have been met and the award decision has been documented. The validity period does not start on enrolment or at the beginning of the course. The actual validity period and expiry date are stated on the certificate; a shorter period applies only when expressly specified in the relevant course or assessment programme. There is no automatic extension. Renewal requires a documented review of current knowledge and application appropriate to the programme, using recent evidence and/or a suitable update or competence assessment. Repurchasing the entire course is not a blanket requirement. A renewed Academy certificate is also valid for no more than three years from its issue date. Attendance and passing an assessment remain verifiable historical facts tied to their dates; they do not provide indefinite validity as evidence of current competence.
This programme applies to deliveries whose agreed course and assessment plan explicitly references this revision. Existing bookings retain their agreed terms.
Programme questions
Must I complete Quality Specialist first?
No. Relevant foundations matter. Equivalent qualifications or suitable experience can be considered in the entry discussion.
Can I use my own QMS?
Anonymised workplace examples may be used during teaching. The final assessed work uses comparable Academy cases so that requirements and assessment conditions remain transparent.
Does the certificate transfer senior management responsibility to me?
No. The course develops coordinating quality management capabilities. It does not transfer leadership accountability, organisational appointment or decision-making authority.
What if I fail an assessment component?
You receive feedback on the assessed competency areas. Failed components may be retaken under the common assessment rules using equivalent new tasks. Dates, any preparation required and any fees are communicated beforehand.
What does the Academy certificate demonstrate?
It records a passed course assessment with stated competencies, scope and programme version. It is not accredited personnel certification and does not replace professional experience or an assignment-specific suitability assessment.
Advice & course planning
Solo self-employed in Germany? Discuss potential KOMPASS support with an official advisory centre before booking. We can help you select a suitable programme in a consultation.
An Academy-owned assessed competence credential. The assessment programme refers to selected principles of ISO/IEC 17024:2026. This is not a claim of accreditation or fully demonstrated conformity.